At drjpgorganic.com, we are committed to providing high-quality organic products and excellent customer service. We understand that sometimes you may need to cancel an order, request a refund, or return an item. This policy outlines the conditions and process for cancellations, refunds, and returns.
1. Order Cancellation Policy
We aim to process orders quickly to ensure timely delivery. However, if you need to cancel an order, please follow these guidelines:
1.1 Cancellation Before Order Processing
- Orders can be canceled within 24 hours of placement.
- To request a cancellation, please contact our customer support at drjpgorganic01@gmail.com with your order number.
- If the cancellation request is approved, we will process a full refund to your original payment method.
1.2 Cancellation After Order Processing
- If the order has already been processed or shipped, cancellation may not be possible.
- In such cases, you may need to follow the return process after receiving the product (refer to Section 3: Return & Exchange Policy).
- Shipping charges for orders that have already been dispatched will not be refunded.
2. Refund Policy
At drjpgorganic.com, we ensure that our products meet the highest quality standards. However, if you are unsatisfied with your purchase due to product damage, defects, or incorrect items, you may be eligible for a refund.
2.1 Eligibility for Refunds
You may request a refund under the following conditions:
- The product is damaged, defective, or incorrect upon arrival.
- The product must be unused, unopened, and in its original packaging.
- You must request a refund within [X] days of receiving the product.
- Proof of issue (such as photos or videos) must be submitted with your refund request.
2.2 Non-Refundable Items
Certain items are not eligible for refunds, including:
- Perishable goods, such as fresh organic produce.
- Products that have been opened, used, or tampered with.
- Items purchased under promotional offers, discounts, or clearance sales.
- Products returned without prior approval from customer support.
2.3 Refund Process
- Once your refund request is reviewed and approved, the amount will be refunded to your original payment method.
- Refund processing times may vary depending on your payment provider but typically take [X] business days.
- If the refund is delayed beyond the estimated timeframe, please contact our support team for assistance.
3. Returns & Exchange Policy
If you receive a defective, damaged, or incorrect item, you may be eligible for a return or exchange.
3.1 Return Conditions
- The item must be returned in its original packaging with all tags and labels intact.
- The return request must be initiated within [X] days of receiving the product.
- Customers must provide proof of issue (photos/videos) before the return request is approved.
- In cases where the wrong product was delivered, we will arrange for a replacement at no additional cost.
3.2 Return Shipping
- For approved returns, we will provide return shipping details.
- In some cases, customers may be responsible for the return shipping costs unless the product was incorrect or defective.
- Once the returned item is received and inspected, we will initiate the refund or replacement process.
3.3 Exchange Process
- If you wish to exchange an item for a different one, please specify your preferred product in the return request.
- Exchanges are subject to stock availability.
- If the replacement item has a price difference, the customer will be required to pay the balance amount before dispatch.
4. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:
- Check your bank account – It may take some time before the refund is officially posted.
- Contact your payment provider – Some banks or payment gateways take longer to process refunds.
- Reach out to us – If you’ve done all of the above and still haven’t received your refund, contact us at drjpgorganic01@gmail.com.
5. Contact Us
For any questions or concerns regarding our Cancellation and Refund Policy, feel free to contact our customer service team:
📧 Email: drjpgorganic01@gmail.com
We appreciate your trust in drjpgorganic.com and are always here to assist you with any issues or concerns.